What We Do
HEALTH CHECKS
SERVICE DESK MANAGER ADVISOR
SERVICE DESK MANAGER ADVISOR
Our Health Check is a great way to gain valuable insight to your Service Desk operations with minimal impact on your resources. Your services are compared to Best Practices and recommendations are provided in priority order.
SERVICE DESK MANAGER ADVISOR
SERVICE DESK MANAGER ADVISOR
SERVICE DESK MANAGER ADVISOR
The Service Desk Manager Advisor Program assists your current Service Desk Manager. Particularly beneficial to people new in the role, this service provides ongoing advice through regularly scheduled meetings. The advisor can also be available for project work, assessments, and ad hoc calls when needed.
OUTSOURCING ASSISTANCE
OUTSOURCING ASSISTANCE
OUTSOURCING ASSISTANCE
Many companies outsource part, or all, of their Service Desk functions to an MSP. Riverfront can help you with writing an RFP, evaluating responses, interviewing responders, and onboarding their services.
CUSTOMIZED SERVICES
OUTSOURCING ASSISTANCE
OUTSOURCING ASSISTANCE
For those companies with a more defined challenge or opportunity, Riverfront can customize service deliverables. Examples include reviews of documentation and knowledge bases, analyst interviewing assistance, metrics development and review or the complete buildout of a new Service Desk.
Benefits of a successful Service Desk
Happier Customers
End Users
Management
More Effective Support
Higher first call resolution
Efficient processes
Increased Value Add
Expanded services
Continuous Improvement
Retention of Analysts
Increased job satisfaction
Understood career paths
Better Budgeting
Lower costs
More predictable spend, tied to the business
A high quality Service Desk should:
- Look to add value to the business, its users, and its customers
- Maintain a proactive stance with communications and continuous improvement
- Follow proven best practices for consistency and quality results
- Remain flexible to adapt to changes in the business or technologies
- Strive for an environment to attract and keep talented people